Helpdesk & IT Service Agreements

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The Challenges

Your business' IT infrastructure is the 'engine' behind the success of your operations. That 'engine' is becoming more complex and prone to a wide range of challenges, meaning that maintenance and planning should be left for the professionals, and not your staff.
No one can really predict the future, but we all know that unexpected IT failures can dramatically impact your operations.
Every business has special needs to run efficiently. Proper IT support and IT policy need to be flexible enough to accomodate these needs without compromising on security and workflow.
As your business grows and as technologies change, new investments in IT are inevitable. IT should tailor these investments to match the company's budget and be prepared for future requirements.

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The Solution

We know that fixing technology issues is more expensive than preventing them.  Efrat Networks' EFN ITProAct proactive monthly service agreement is designed to save you money and remove technology headaches through proper systems management.

Efrat Networks uses enterprise tools to provide a combination of daily and comprehensive preventative maintenance along with aggressive real-time monitoring of your critical network and desktop devices. Our approach ensures the reliability and stability of your IT assets.

We pride ourselves in being an IT Partner, rather than an IT Provider. Here's how:

  • Increased Productivity - Proactive network administration means fewer failures and an end to "putting out fires". We plan and perform regularly scheduled maintenance tasks to reduce the level of downtime on key IT systems. In many cases, we identify hardware or software issues before you even notice them. This has an almost immediate impact on your productivity, allowing you to focus on your core business functions.

  • Increased Security - EFN ITProAct includes an effective defense mechanism against viruses, ransomware, malware, spyware and spam. This means you will have fewer failures, yielding savings on your support costs.

  • You Sleep - We Work - When larger maintenance issues arise, we can schedule them at your convenience and avoid downtime during work hours.

  • Support When You Need It - Efrat Networks prides itself in having excellent helpdesk IT support specialists,  field technicians and in-house lab to respond remotely or on-site to any immediate needs you may have during the day.

  • Prophecy and Profits - taking accurate inventory of hardware and software licenses is a matter of minutes for Efrat Networks. We can accurately predict expected hardware failures and their need for replacement or upgrading, which means that we can help you to properly plan your budgets for the coming quarters and years and procure for you everything from desktops, laptops, network equipment, printers and software.

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